HCP International
Our client is seeking a German speaking Mercedes-Benz Workshop Foreman to manage and develop a customer oriented and profitable workshop. This includes in particular, optimal utilisation of the market, creating high level of customer satisfaction and ensuring high yields for the department, as well as planning, controlling and monitoring of processes in customer service areas.The Foreman must ensure that all Mercedes-Benz standards are met and legal regulations on labour and environmental protection are complied with.
The Role
• Managing the workshop operation
• Ensure proper managing of personnel management, workshop business, customer service and general duties in the workshop
• Determining, ensuring and supervising responsibilities of company facilities (heating, ventilation, emission extraction system etc.) workshop equipment, machines, buildings and estates
• Assistance with workshop planning, equipment and organizational questions
• Ensuring that safety regulations are strictly observed
• Coordinating, co-operate and assist with the representative of RD, subsidiaries and general distributors
Personnel Management
• Fundamental and individual decisions as regards personnel, wages and salaries, training, employment, transfers, fringe benefits (voluntary benefits), employee grievances
Instructing, advising and supervising of personnel
• Passing on important technical and organizational information to the personnel
• Coordinating and deciding on the assignment of the personnel together with the Technical Support Team
Supervising the Workshop Business
• Introduction of Mercedes-Benz guidelines ensuring and supervising their observance
• Adjusting and ensuring that customer services offered meet the requirements
• Ensuring that work performance (workmanship) meets quality standards and prices charged
• Ensuring utilization of personnel and workshop facilities
• Ensuring good co-operation between workshop and all other department concerned
• Assisting service advisors and foreman in all fields
• Evaluation of workshop analyses, short term controls of workshop results representing the actual situation, application of corrective measures (if necessary)
• Observing order, cleanliness and punctuality in the workshop
• Building up and maintaining the image of the workshop. (Positive overall appearance of facilities [buildings] rooms [customer contact area] workshop yard, attitude of personnel having contact with customers, quality of work [workmanship] and organization)
• Authority limit for approval of purchases up to amount stipulated by management
• Ensuring workshop profitability
What's on offer
Excellent basic salary plus bonus, healthcare, housing, meals and annual flights
HCP International is a global automotive search consultancy...
Skills
ESSENTIAL:• NATO/ISAF Nationality.
• Must be a fluent German speaker, proficiency in spoken and written English a plus.
• Motor Vehicle Master's Certificate.
• At least 5 years of experience in automotive electrical and mechanical/systems diagnosis, maintenance, and trouble shooting.
• Knowledge of general vehicle technology, preferably Mercedes-Benz.
• Good basic background in vehicle systems and assemblies of the Mercedes-Benz product range.
• Commercial knowledge of order processing, workshop organization, workshop indicators, personnel management.
• Experience in customer contact
• Comfortable working and living on a German military base in Afghanistan.
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